Anyone who’s had experience creating products or content online knows the severity of unresolved issues with the technical aspects of the website. One such example is the way that downtime costs a website over the course of its lifespan. It’s even possible to calculate this cost in some instances to see how much revenue you’re losing just by having a website that’s down.
In this modern era, mobile versions of websites and of course applications are also susceptible to losing revenue if they experience a lot of downtime. When an app experiences an issue, it’s often referred to as an “incident” and this is one of the things that you must monitor over the course of an application’s lifespan. There is an entire industry devoted to monitoring apps and making sure that they’re working properly. If they’re not, it’s important for app administrators to quickly realize this and work to resolve the issue (go to the website).
There are a host of common problems that developers face when they take their programs live. These problems can begin immediately because of coding problems or they can come later on as more people access the program and begin to test its toughness. No matter what kind of app you’re running, having some kind of incident response program in place will help reduce the amount of errors that users experience and will keep the app up, running, and healthy.
The rewards of having an app that works properly are far too great to ignore. There are small games developers who have become millionaires virtually overnight by releasing them to the iOS and Android markets. Passing up the opportunity to get in on the mobile revolution is a foolish notion. By keeping reliable incident response software attached to your creation, you increase the chances of users opening up your app on a daily basis and bringing in the revenue – either through sales or ad revenues – that it will take to grow your project over time.
Incident response programs focus on alerting you, as soon as possible, to the incident that’s going on. Sometimes you can have built-in software in your program that will let you users report problems. Other times they will contact you via email to let you know of an issue, but by then it’s too late. The program you’ve released has an error and it’s bothering a user enough to compel them to write into you. It’s more important for your software to catch the problem first, before it affects too many users.
Good incident response software will let you know within seconds of any type of error. It will also have diagnostic features that help you to pinpoint the problem and quickly remedy it, before it annoys a user and cuts into your revenue and reputation. Innovation in today’s world is much easier when you’re on the good side of very picky app users. They expect a program that is fully functional at all times. While perfection is still too lofty a goal in today’s tech society, with good software you can end most problems right after they begin.